Remi Online - Terms and Conditions

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Remi-Online.ro – General Terms & Conditions

These Terms are a legal agreement between you and Danady & Company SRL (referred to as us/we/our/Remi-Online.ro in these Terms). The Terms set out how you may use the website www.remi-online.ro ("Website"), our apps and any games, products, forums and services we offer through the apps or Website or other dedicated websites or otherwise provided by us (all collectively referred to in these Terms as our "Services"). Please read these Terms carefully.

These Terms were last updated on 22 March 2020.

Who is Danady & Company?

Danady & Company SRL is a company registered in Romania whose registered number is J37/952/1993. You can reach us by following the “Contact” link below.

Why should you read these Terms?

You should read these Terms because they contain our legal commitments to you and a number of DOs and DON’Ts which you need to be aware of when you use our Services. Please read these Terms carefully to make sure you understand them. By using our Services, you agree to accept and be legally bound by these Terms. If you do not agree with the Terms, you should not access or use our Services.
You should also read our Privacy Policy. The Privacy Policy explains how we use your personal data.

Can we change these Terms?

We can update and change these Terms from time to time and the most current version of these Terms will be posted onto the Website and relevant apps and you may be invited to review and accept the revised Terms in order to continue using the Services. You can print and save a copy of these Terms for your future reference.

What do I need to do with my log-in details and how do I close my account?

If you have dedicated log-in details (i.e. you register for our Services and are not logging in through a third party service such as Facebook) you need to keep them safe! You are responsible for maintaining the confidentiality of your user name and password and you are also responsible for all activities that are carried out under your account. We would also recommend that you regularly change your password, and do not use the same email and password combination for any other online service. We cannot check the identities of people using our Services and will not be liable if your user name and password are used by someone else. If you become aware of any unauthorised use of your username and password, you should notify us immediately via Web Form at https://remi-online.ro/contact. Please be alert for other websites and services which may pretend to be us or to be associated with us. If in doubt, please contact us.

Fair gameplay is important to Remi-Online.ro. You therefore agree not to share your user name and password with any other user or third party, or knowingly carry out any activity which enables a third party to access or use your account. If we believe, acting in our discretion, that your account is used by more than one person, we reserve the right to suspend or terminate or cease to support your account without liability.

Can i use more than one username?

A player is only allowed to use one account. Using multiple accounts will lead to sanctions. We will immediately close ane account opened with the purpose of breaking our rules ( posting under other identities, using bad language or cheating).
Players have the obligation to play by the rules. Deliberately helping the opponent to win attracts serious sanctions. A player`s points must correctly reflect his value.

How do I close my account?

If you no longer want your Remi-Online.ro Website account, you can close it by contacting our Customer Support team at https://remi-online.ro/contact.

What am I not allowed to do when using the Services?

You agree to follow the following rules (“the Rules”).
Insults, vulgar statements, racist, anti-Semitic, xenophobic or messages with sexual content are absolutely forbidden.
The acceptance of a member on this site is a privilege, not a right.
It is forbidden to cheat in our games (including speculating system errors and deliberately loosing) is going to lead to sanctions.

You agree that you will not post, distribute, or otherwise make available or transmit any data, text, message, or computer file that we believe:
is a personal attack on other individuals;
bullies, stalks or otherwise harasses any other user of our Services;
is vulgar, obscene, or sexually explicit (language or images);
is a form of cheating;
encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them;
infringes and/or violates any right of a third party including but not limited to: copyright, patent, trademark, or other proprietary rights; right of privacy (specifically, you must not distribute another person's personal information of any kind without their express permission) or publicity; any confidentiality obligation;
contains a virus or other harmful component, or otherwise tampers with, impairs or damages our Services or otherwise interferes with any person or entity’s use or enjoyment of the Services;
engages in antisocial, disruptive, or destructive acts, including "flaming," "spamming," "flooding," "trolling," and "griefing";
promotes and/or generates money for yourself and/or any third party business activity;
impersonates any person or entity or misrepresents your identity or affiliation with any person or entity;
deletes any legal notices, disclaimers, or proprietary notices such as copyright or trademarks, or modify any logos that you do not own or have express permission to modify; or does not generally pertain to the designated topic or theme of the Services.

You may be banned or have your account suspended or terminated if we think that you have not followed the Rules or if we believe in our sole discretion that you have behaved inappropriately whilst using our Services. In addition, if we believe you have engaged in cheating then we may remove any applicable products (Jokers, Points or Premium Membership) from your account.

If you believe that another user is violating these Rules, please let us know, using the contact details below. However, we cannot and do not guarantee that other users are or will be complying with these Rules, and we will not be responsible for any other user’s lack of compliance. You and other users are responsible for your own actions.

We reserve the right to remove, or refuse to post, any material that we believe is in violation of these Rules and, if we deem appropriate, to turn this material over to law enforcement officials. We also reserve the right to comply with any order or otherwise cooperate with law enforcement officials regarding the identification of any user alleged to be using our Services in violation of the law.

Who owns the content made available through the Services?

All of the content and information contained in the Services (including the games) are owned or licensed by us and are protected by intellectual property rights. Examples include, but are not limited to: trademarks, logos, graphics, photographs, videos and texts. Any names, title, logos and designs that contain Remi-Online.ro are exclusively owned by us.

You are not allowed to use the Services or any of the content or information they contain, or may contain, in any way unless expressly allowed under these Terms or expressly permitted by us. You may not reverse engineer, decompile, disassemble or modify any Services in any way.

You acknowledge that some of the Services may allow you to create your own personalised username and avatar and may also allow you to communicate with other users and post messages, images, text and other material (“User Content”) which can be seen by others.

By posting or making available any User Content through our Services, or by sending any User Content to us, you are promising us that you have the right and all necessary approvals to use such User Content and that we can use it in any media without any payment or obligation to you or anyone else. You further promise us that the availability or publishing of any such User Content as part of our Services will not cause us to infringe the rights of any third party or to be in breach of any applicable law or regulation. Please therefore make sure you do not post any content which may infringe any third party rights. We may need to remove any potentially infringing content without notice. You agree to compensate us for any losses we suffer as a direct result of any breach by you of any of the promises made by you in this paragraph.

What is Remi-Online.ro not responsible for?

We do not guarantee that the Services will always be available or be uninterrupted, timely, secure or free from bugs, errors or omissions. For example, there may be times when the Services are unavailable due to maintenance or technical problems. We may also change, suspend or discontinue certain Services without giving you prior notice.

We will not be liable for any loss, damage or upset that you suffer as a consequence of any Service becoming temporarily or permanently unavailable.

We (and any third party content provider, or their respective agent), are not responsible for the following types of loss or damage which may arise from your use of the Services:
damage to your computer system or loss of data;
loss, damage or upset that you suffer as a consequence of the actions of another user;
loss or damage which is caused by us when it does not comply with the Terms but which we and you could not anticipate nor expect to happen when you started using the Services;
any loss which is indirect or a side effect of the main loss or damage and which we and you could not anticipate nor expect to happen when you started using the Services, for instance if you lose revenue or salary, profit, opportunity or reputation;
any loss or damage if the Services are not provided to you or are interrupted or suspended or if we do not comply with the Terms because of events beyond our control, such as an act of God, accident, fire, lockout, strike or other official or unofficial labour dispute, civil commotion or other act or event beyond our reasonable control.

What happens if I buy or download a Remi-Online.ro game through the iTunes App Store or Google Play?

You will also be asked to agree to the relevant app store terms which will apply in addition to these Terms. We suggest that you read these app store terms carefully.

If you download a Service onto your smartphone or tablet, it may offer push notification features. You may accept or refuse these, and can subsequently turn these off by visiting the settings menu on your device.

If you purchase any premium content through one of our Services via an app, for example Jokers or Points, then the relevant app store provider’s terms and conditions applicable to in-app purchases will apply. You acknowledge that any billing and transactions are handled by the app store provider. You should contact the app store provider directly if you have any payment related issues with in-app purchases.

Is Remi-Online.ro responsible for third party websites or content?

On some pages you may see links to third party websites, advertising or content provided by third parties. These links are provided by third parties and not by us.

We do not endorse any third party website or content which is linked from our Services. We are not responsible or liable for anything that happens to you when you visit these third party websites or use third party content. If you visit any third party website, please be aware that it may have its own terms of use, licence agreement and privacy policy which you will need to be aware of.

Is Remi-Online.ro responsible for third party advertising?

On some pages you may see advertising content provided by third parties. We do not control the advertisements that are placed via our Services. However, advertisers are required to comply with our advertising policy. Please report any advert that you find offensive or inappropriate at https://remi-online.ro/contact and we will investigate the matter.

If you click on any advert, you will be dealing with external companies responsible for that advert. We are not responsible or liable for anything that happens to you when you visit these third party websites or use third party content. If you visit any third party website, please be aware that it may have its own terms of use, licence agreement and privacy policy which you will need to be aware of.

What do I do if I think my work is available on any Services but I did not give permission to show it?

If you believe that your work is included in any Services and this is violating your intellectual property rights, please advise us immediately at https://remi-online.ro/contact and we will investigate the matter.

What happens if I am not happy with these Terms or the Services?

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within Romania.

If we are unable to resolve any disputes between us regarding the delivery of services you have the right to refer the dispute to the EU’s Online Dispute Resolution platform at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Are there any other legal terms I need to be aware of?

The Services are made available for personal and not commercial use. We do permit promotional references to our Services (for example reviews via social media and in blogs) but we do reserve the right to ask you to remove such content or refrain from further action.
You cannot assign, sub-license or otherwise transfer any or all of your rights or obligations under these Terms to any other person.
If any part of these Terms is or becomes invalid, illegal or unenforceable, it shall be amended to the minimum extent necessary to make it valid, legal and enforceable. If that part cannot be amended, it will be deleted. The amendment or deletion of any part of these Terms shall not affect the validity and enforceability of the rest of the Terms.
If we do not enforce any right we have against you, this does not prevent us from enforcing this right at a later date.
A person who is not a party to these Terms does not have any rights under them.

How can I contact you?

Please contact us at:
https://remi-online.ro/contact

Do I have to be a certain age to use the Services?

The Services are not directed at children. For some Services you may need to register and should be at least over 13 to do so. If you help someone who is 13 or under to register for or otherwise use any Services you assume full liability for any consequences and that, under no circumstances including, but not limited to, negligence, neither we nor any third party content provider nor their respective agents shall be liable for any direct, indirect, incidental, special or consequential damages arising out of such use.

Remi-Online.ro – Terms and Conditions for the Sale of products(Jokers, Points and Premium Accounts)

Please read these terms and conditions carefully before purchasing any products(Jokers, Points and Premium Accounts) available through or otherwise in relation to our Services. By ordering any Jokers, Points or Premium Accounts, you agree to be bound by these Terms.
These Terms cover your purchase and use of products.
These Terms also apply if you win or are given any products because you have participated in a competition, survey or marketing campaign. These Terms will also apply if you win products through playing any of our games.
Where can I buy products?

Some of our games let you buy products. You can recognise these games because they have an option to purchase products, usually in a tab called Store. Games may allow you to buy different amounts of products and may have temporary offers or sales for products purchases.

Please note that when purchasing products through one of our games, which you have downloaded from an app store, there may be additional terms and conditions which apply. You may be asked to agree to the app store provider's own terms and conditions, which will apply in addition to these Terms. We suggest you read app store terms carefully and follow the process provided by the relevant app store.

I am ready to buy products – what do I need to do?

You can buy products from us for real money if you are 18 years of age or older or, if you are under 18, have the permission of a parent or guardian. We may ask you to provide the details of your parent or guardian from time to time.

If you want to buy any products, please follow the steps set out in the game which you have downloaded or on our website.

Please note the following:
In order to purchase any products on the Website, you must have registered an account with us and be logged in. You will be prompted to do so if you have not already done so.

The price of products is as stated at the time you place your order, except in the case of obvious error. We try and ensure that all products prices stated are accurate but errors may occur. The price includes value added tax (where applicable).
We are entitled to change the purchase price for products at any time, before you purchase. At the time of purchase, you may be offered additional products free of charge. These Terms cover such additional products offered free of charge.

Once you have placed your order, you will receive a thank you message and confirmation on screen. Please notify us immediately if you dispute a transaction for products or believe that any transaction occurring on your account is unauthorised.
All purchased or allocated products will be assigned to the associated account through which the purchase or allocation is made.

Can I transfer products between app and website accounts?

This depends on the game. In some cases, the app and website accounts are linked. However, for some games there is no linkage, and if you purchase products through that game app, they will not appear in your website account you may have with us.

How do I spend my products?

You can spend your products in order to acquire additional features, items, or benefits within the game within which you purchased the products. When you use products to acquire a Premium Item within a game, the relevant amount of products will automatically be deducted from your account that is connected with that game.
The nature and duration of any products you buy will vary between and within our games. Some products may only be used a limited number of times within the relevant game.
We can at any time, without notifying you, vary the scope, variety and type of products. Remi-Online.ro has no obligation to make, or continue to make, any specific products for any game. We may also restrict or vary the type of products available to you.

What am I not allowed to do with my products?

By buying or using products, you agree not to:
transfer products between accounts or between you and any other person, except for any Remi-Online.ro authorized and enabled transfers between games;
transfer or attempt to transfer products between two or more accounts in any way;
transfer products between accounts by any means that attempts to bypass normal playing rules or that is contrary to the general purpose of a game (for example: by using one account to intentionally lose a game to another account for the purpose of transferring credits between the accounts).
Although users may hold more than one account, it is strictly prohibited to use multiple accounts to hold and use products in any manner that is contrary to the general purpose of a game. It is strictly prohibited to sell an account or any products to any person.
We may from time to time limit the use of products, including applying limits to the number of products allocated to your account at any time, and/or the number of products redeemable within a given time period.

What legal terms do I need to be aware of when I am purchasing products?

When you buy products, you are buying a limited personal revocable licence to use the products. You agree that the products do not constitute personal property and are not legal tender or currency of any kind. All products purchased by you are non-refundable. No interest is paid or earned on any products balance.
You have certain rights in respect of the products. These include that we have the right to supply the products to you and that the products will be of satisfactory quality and as described. You have certain legal remedies if we breach any of these rights. Nothing in these products Terms is intended to affect these legal rights or other rights to which you may also be entitled.
If we are unable to resolve any disputes between us about your purchase of the products or these products Terms, you have the right to refer the dispute to the EU’s Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Can I cancel my order once I have bought my products?

By purchasing products from us, you agree that we can transfer them to your account as soon as we can. By agreeing to these terms, each time you click to confirm a purchase, you acknowledge that you expressly consent to the supply of the products immediately and acknowledge that you will lose your right to change your mind and cancel such order within the 14-day cooling-off period otherwise provided by law.

What happens to my products if my account is suspended or terminated?

We reserve the right to suspend or terminate your account if:
we or our designated payment processor are unable to verify or authenticate any information (including payment information) you provide in connection with the purchase or use of the relevant products;
we or our designated payment processor are notified of or reasonably suspects any cheating, fraudulent, abusive or other unlawful activity whatsoever in relation to your account or products balance;
you are otherwise in breach of these products Terms, the terms of the third party payment service provider or any other Terms.
If your account has been suspended for the first time, we may remove all of the products in your account. If we have reasonable grounds to suspect that you are engaging in unlawful, fraudulent or other improper activity for a second time, we may suspend or terminate your account and any use of your products. If this happens, you are not entitled to any reimbursement, refund or any other compensation, except at our sole discretion.
If your account has been suspended for a second time or terminated, you will lose all of the balance of your products. If this happens, you are not entitled to any reimbursement, refund or any other compensation, except at our sole discretion.

What do I do if I have not received my products?

It is possible that you have successfully ordered and paid for your products, but you may not have received them. Please remember that during busy periods, there may be a short delay before your products are assigned to your account.
If you are still having issues receiving your products and you have not received them after a short period of time, please let us know by contacting customer support at: https://remi-online.ro/contact

What is Remi-Online.ro not responsible for?

We are not responsible for the following types of loss or damage which may arise from your use of the products:
damage or loss not caused by our breach of the Terms
loss or damage which is caused by us when it does not comply with the Terms but which we and you could not anticipate nor expect to happen when you started using the products;
any loss which is indirect or a side effect of the main loss or damage and which we and you could not anticipate nor expect to happen when you started using the products, for instance if you lose revenue or salary, profit, opportunity or reputation;
any loss or damage if the products are not provided to you are interrupted or suspended or if we do not comply with the Terms because of events beyond our control, such as an act of God, accident, fire, lockout, strike or other official or unofficial labour dispute, civil commotion or other act or event beyond our reasonable control.

What is Remi-Online.ro not responsible for?

We are not responsible for the following types of loss or damage which may arise from your use of the products:
damage or loss not caused by our breach of the Terms
loss or damage which is caused by us when it does not comply with the Terms but which we and you could not anticipate nor expect to happen when you started using the products;
any loss which is indirect or a side effect of the main loss or damage and which we and you could not anticipate nor expect to happen when you started using the products, for instance if you lose revenue or salary, profit, opportunity or reputation;
any loss or damage if the products are not provided to you are interrupted or suspended or if we do not comply with the Terms because of events beyond our control, such as an act of God, accident, fire, lockout, strike or other official or unofficial labour dispute, civil commotion or other act or event beyond our reasonable control.

Is Remi-Online.ro a gambling website?

No! Remi-Online.ro is not a gambling website. The games on our website or offered in our applications are games created for families and fun. While there may be ones that also simulate gambling there is no real steak involved.